076 559 4311
076 559 4311
076 559 4311

Management and Maintenance

Property Management
Property Maintenance
Accommodation Services

Property management and maintenance
that puts back the pride and comfort in owning
a holiday home.

Behind every successful holiday home is a personal assistant

Providing peace of mind and a one-stop value proposition to your investment through the delivery of

an ethical and superior property management service.

Peace of Mind Property Management

Inspection of your Property

Property management inspections are important for the protection of your property as well as for preserving your home’s value. We undertake to regularly inspect your property for any interior as well as exterior maintenance needs. The number of scheduled inspections per month depends on the package of your choice. When not in use property keys in our care are always securely locked away in a special key safe.

What do we look for during an inspection?

  • Safety hazards like piled up rubbish where dangerous snakes could nest and gaps in paving or broken floor tiles that could cause accidental injuries (and legal costs). Also lack of fire extinguisher/fire alarm, worn electrical cords, swimming pool without fence or safety net, detection of damaging pests such as termites, etc.
  • Code violations such as electrical errors, no handrails on stairs, improper ventilation, dangerous windows and so forth.
  • Security issues like the alarm and security lights not working, damaged burglarproofing, damaged outside lights, garage door that would not close, broken locks, and so on.
  • Electrical appliance checks such as if the freezer is working, if the geyser is working, etc.
  • Repair needs like a defective swimming pool pump or fountain not working, signs of water leaks, cracked or broken windows and the like.
  • Maintenance needs such as peeling paint, a cracked wall, woodwork in need of oil, loose gutters/roof tiles, sheets or shingles, rust on metal surfaces,trees in need of pruning, etc.

We make use of a market leading application using cellphones, tablets or computers for reporting and keeping record of maintenance activities. From start to finish we record every step of every job, including taking photos and keeping you updated by email, WhatsApp or sms.

Reporting after Inspection

Within 24 hours of an inspection you will receive a feedback report containing details as well as pictures of our findings. The report will include interior as well as exterior issues and conditions as well as highlight areas for maintenance. If a problem is detected early on, as well as attended to, it will not become a big problem.

Recommedations

A vital component of our inspection feedback report is our preventative maintenance recommendations for your consideration. These recommendations will cover those faulty internal and external issues and conditions not identified during the regular inspection.

We will offer recommendations on repairs to be made as well as safety hazards and security issues to be rectified. Our recommendations will also address any code violations detected as well as existing or preventative maintenance aspects, including the condition of the garden or yard.

Peace of Mind offers to manage and oversee all activities necessary to correct any or all of the problems mentioned in the report. We will take care of your property in your absence with the same caution that we would have our own.

24/7/365 Manager Accessibility

Very important – you have 24/7/365 access to your property manager. This means that if anything goes wrong at your property you can be at peace knowing your property manager is on duty 24 hours every day of the year.

Emergency call-outs

We are your eyes and ears at all times. In the following cases we will visit your property and take care of the problem:

  • An alarm being tripped
  • Power having tripped
  • Water damage
  • Vandalism
  • Other reported damage or accidents
  • Housekeepers or service providers requiring access to the property

One free call-out per month is included in your package; any further ad hoc call-outs though, will be charged per call-out.

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Peace of Mind Property Maintenance

Certain types of property maintenance are ongoing while other maintenance needs only appear once in a while. You can add such ongoing issues to your package. This way you will ensure that we deal with them on a regular basis, thus protecting your investment and preserving the value of your home.

Maintenance Services Which Could be Added to Your Package:

  • Maintenance of the outdoor areas such as sweeping the paving, cleaning the pool, etc.
  • Removal of trash, garden refuse and other debris.
  • Interior home cleaning such as washing windows and floors, dusting, cleaning bathrooms and toilets and such.
  • Garden services and landscaping to keep your property neat, appealing and free of rodents and dangerous snakes. This will save you the hassle of having to clean up your garden during your holiday visit. A garden which clearly wasn’t attended to for a long time is equal to a big advert that nobody is at home.
  • Lawn mowing
  • Exterior cleaning

 

Recommended Preventative Property Maintenance Services

Property inspections are of little use if steps are not taken to resolve the problems identified during such inspection. Through preventative maintenance major problems and high costs to repair or replace can be avoided.

At your request your property manager will do repairs, or arrange that repairs are done as needed to keep your property in good condition. For work of which the estimated cost is above R5 000 your manager will obtain comparable as well as independent quotes.

We have access to a network of licensed and fully insured contractors from the Stilbaai community. These contractors are completely compliant to municipal codes as well as offer competitive pricing. Be assured that only skilled local craftsmen and tradesmen will perform the maintenance projects at your home. This way Peace of Mind adds to job creation in Still Bay.

Possible property Maintenance and Repairs not Included in Your Package:

General maintenance jobs

Recommendations for general maintenance needed can be any of a vast number of things. We only mention a few possible examples of such jobs:

  • Peeling paint on walls, fences, window frames, swimming pools, etc.
  • Cracks in walls to be fixed and touched up with paint.
  • Woodwork such as window frames, door frames and wooden decks needing to be oiled.
  • Moss, lichen and mould on roofs, paving, plasterboard and fascias to be removed – a common problem in coastal towns like Stilbaai.
  • Rain gutters in need of cleaning.
  • Rust on metal surfaces in need of treatment also a common problem in coastal areas which can quickly get out of hand if left untreated.

General repair or replacement jobs

Some examples of general repairs that might come up during an inspection:

  • Plaster repairs.
  • Broken tiles/pavers replaced.
  • Cracked or broken windows replaced.
  • Broken or compromised locks replaced.
  • Loose gutters and fascias to be repaired.
  • Loose or damaged roof sheets, shingles and tiles repaired or replaced.
  • Plumbing problems such as blockages, drainage, water leaks, broken toilets.
  • Electrical problems such as light repairs, changing light bulbs, power tripping.
  • Gate motors as well as garage door openers repaired or replaced.
  • Geyser bursts and repair of damage as a result.
  • Broken swimming pool pumps or fountains not functioning.

Garden work and yard maintenance not included in package

General garden and yard maintenance include all exterior areas. Possible maintenance needs you might encounter:

  • Cutting grass and trimming the edges.
  • Spraying weed on the lawn as well as on the paving. (chemical weed control)
  • Removing moss and lichen from the paving – a problem in Still Bay as a result of the humidity, regular thick fog blanket and rain falling days on end.
  • Weeding flowerbeds and removing dead flowers.
  • Tree and hedge pruning.
  • Clearing away rubbish, dead leaves, garden refuse, building rubble, etc.
  • Cleaning the swimming pool.
  • Watering the garden.

Special Projects Oversight /Ad Hoc Requests

You might be planning some bigger project to be done at your holiday property which you would like to be completed in your absence. Some examples of such projects might be:

  • Building construction such as alterations, extensions, revamps of kitchens or bathrooms and so on.
  • Tiling of floors and walls.
  • Repainting the interior as well as exterior of the house.
  • Painting the roof.
  • Paving.
  • Building a deck.
  • Installations like blinds, burglar proofing, alarm system, security lights, garage door and gate motors.
  • Securing the swimming pool with fencing and a safety net.
  • Eradicating damaging or harmful pests such as rodents, ants, termites, cockroaches and even bees or wasps.

At Peace of Mind we only partner with quality local contractors and service providers. Business people who respect the values that we stand for as well as understand the needs of our customers. As a result, we can negotiate the best possible prices which are competitive and affordable.

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Peace of Mind Property Accomodation Services

Apart from identifying and reporting maintenance needs, making recommendations and taking care of the identified problems on your behalf, we also offer to see to it that your holiday home is always ready for occupation.

Holiday Home Readiness Service

Services that could be included into the holiday readiness package:

  • Maintenance of the outdoor/exterior areas such as tending to the garden and mowing the lawn; removal of trash, garden refuse and other debris from the premises; cleaning the pool, etc.
  • Interior cleaning/maintenance of the house: vacuum carpets, wash floors, dust all surfaces, air all the rooms, make sure all appliances are in safe working order, etc.
  • Washing the windows inside and out. Keeping windows clean is an ongoing problem in Stilbaai as a result of the salty sea spray constantly blown against the windows clouding the view. Most holiday homes have large windows to allow maximum views as well as ample light into the home.
  • Changing and washing bedding once a week.
  • Stocking the fridge and freezer and doing grocery shopping.
  • Ensuring that there is enough fire wood for the indoor fireplace in winter as well as the outside braai.
  • Checking the gas in the gas bottles where applicable.
  • Any ad hoc requests.

Holiday Homes & other Property

Property & Holiday Home Rental Service

At Peace of Mind we also offer to take the hassle of renting you holiday home from your shoulders and let you simply enjoy your investment.

To start with we make use of a tried and tested screening process of tenants to ensure that the holiday home will suit them, and vice versa:

  • We phone-screen potential tenants.
  • Supply as well as ensure the signing of a Holiday Rental agreement.
  • Take care of all complaints and tenant requests.
  • Do pre- and post-occupation inventory checks.

The holiday rental management package includes issues such as:

  • We ensure that the home is ready to welcome guests.
  • On arrival their dedicated host meets and welcomes them.
  • Does an inspection with them before handing over the keys.
  • Their host is the contact between the guests and yourself, the owner.
  • Is their emergency contact.
  • Tends to any ad hoc requests and arrangements like airport transfers, transport, sightseeing trips as well as fishing excursions as needed.
  • Does inspection with the guests before they leave and receives the keys.
  • Provides deposit return authorisation.
  • Arrange for additional cleaning services if required by guests. (which is for the account of the guests, of course)
  • Post-occupation cleaning if required is also for the account of the guests.

Call-outs are handled the same across the board

Property & Holiday Home Marketing Service

Owning property which you acquired as an investment, doesn’t mean much if nobody knows about its existence. You need to advertise the holiday home, not only in Stilbaai, but nationally and even internationally.

We offer to make your property work for your, earn you a return on your investment. You might have made the investment in property to have a place to spend your holidays and eventually live in when retired.

Peace of Mind can assist in marketing the house for those times that you are not occupying the house yourself. This way the house brings in money to pay for its own maintenance and enhancement.

Any which way, your property should not just sit there idle, eating money while it can work for you. If nobody lives in it, or cares for it for most of the year, the condition of the house will deteriorate. Such neglect could result in the value gradually going south.

Marketing of holiday accommodation properties under our care – on our books – are automatically placed in our listing.

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